Maximize sales with live online interaction
The e-commerce Main Street is littered with deserted shopping carts and unsent online forms, travel itineraries and service applications.
According to Marketing Sherpa, consumers abandon nearly 60 percent of all online transactions before they hit the “submit” button. Each incomplete transaction reduces revenue, increases acquisition costs and represents a lost opportunity to win long-term customer loyalty.
There are many reasons customers leave a site before they finish a transaction. Some still feel uncomfortable with providing personal information online. Some feel they need more information to make a final purchase decision. Others, especially when it comes to expensive or complex purchases, feel more comfortable taking the leap when they have human assistance.




