Domino’s wants you to know their pizza sucks. It’s not just ordinary or overpriced. It’s pretty darn lousy. And it’s been that way for a long, long time. But they’ve seen the error in their ways. And they want you to love them for admitting it.

You’ve seen the commercials. Domino’s filmed people in focus groups trashing the taste of their product and edited those scenes with scenes of proud Domino’s chefs vowing improvement. The spots culminate with a Publisher’s-Clearinghouse-style visit to the unsuspecting focus group members who are given the opportunity to chow down on the improved Domino’s pizza. Not surprisingly they’re happy to eat both the pizza and their words.

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Do you consider yourself a Creator, Critic, Joiner, Spectator or Conversationalist? In a recently published Ad Age article, Josh Bernoff provided a chart that defined each of these levels of social media participation. According to North American Technographics Empowerment Online Survey, seventy percent of U.S. adults online are categorized as Spectators — they read blogs or tweets, listen to podcasts, or watch video from other users at least once a month. Less than one in four adult online users are categorized as Creators — those who publish a blog or web pages, upload original videos, audio or music, or write and post articles or stories.

Why are 3 out of 4 online users passively absorbing the content that 1 in 4 is providing? Perhaps it’s because an overwhelming 3 out of 4 of us really don’t understand what social networking is all about.

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Robust web content management tools are a great way for you to take control of your company’s website, but there are limits and guidelines that should be followed to maintain the integrity of the design.

The ability to update your website is a feature that most of our clients want, and our content management system can allow you to update images, add pages, delete pages, and change web copy in a moments notice.  While experience in html, xhtml, css, javascript, and other programming languages isn’t necessary, it is important that the updates are handled by one or two people who have been properly trained.  The primary concern would be accidental page deletion, though regular website backups will allow you to retrieve the deleted page if that should ever happen.  Some questions that will need to be answered include: What happens to the navigation when a page is added?  What if I add a picture that’s the wrong size?  Can I change the font from black to lemon yellow?

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Make 2010 the year you “do some good.” Whether it’s donating to victims of the earthquake in Haiti or bowling for your local chapter of Big Brothers Big Sisters — social media platforms have leveled the playing ground, making it just as easy for a small entrepreneur or multimillion-dollar conglomerate to play a philanthropic role in the community.

Why should you expend energy on “giving?” Besides the obvious answer — because you can make a difference — there are some business advantages. Remember, “community” no longer defines a geographical region just outside your door. It represents a larger, virtual online community populated by your fans, customers and prospective customers. People talk about you in these virtual communities. And they share your links, events, white papers and postings.

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As if there weren’t enough lists to start the decade, let’s toss in one more.

One: It’s high time we took the “social” out of social media. Let’s face it — social media is as traditional nowadays as traditional media. Over 300 million Facebook users, 861,800,000 tweets in September 2009 alone, 156 billion text messages between June 2008 and May 2009, and lest I forget, $25 billion in digital ad revenue last year. I think social media, or I should say, this type of media, is here to stay.

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It’s one thing to have web developers create a website for your company, but what happens after they turn over the keys? Are you able to maintain the website content yourself, or do you have to pay the web developers when your site needs updates?

It’s true, some companies do not have the time to take care of their website content updates, and for that it’s essential for web developers to be retained to make whatever changes are necessary. But, what if you want to maintain your website yourself? Thankfully, there are now many stable and full-featured tools that we as developers can use to allow you to achieve a sense of website independence, even if you are not highly technologically proficient. The main tool in our bag of magic tricks that allows you to maintain your content is called a Web Content Management System, or WCMS.

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When it comes to social media, businesses usually make one of two mistakes. They rush into it faster than a doped-up sprinter without realizing the consequences of their actions, or they stick their toe in the water — ever so slightly — making it utterly impossible to see any results.

To avoid the predictable, which is no measurable results from your social media efforts, you must adopt a point of view, or POV.

Before you do that, it’s imperative that you subscribe to the philosophy that we spend so much time trying to be understood and not enough time understanding. If you have trouble agreeing with that belief, it’s almost a certainty that you’ll have trouble with social media.

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